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    Psychotherapy and Wellness Center

FAQ

1
Appointments
Appointments can be made by calling 833-786-VAID or via the secure client portal.
Available Monday-Friday (Day/Evenings).
Weekend and evening appointments are available.
By appointment only.
2
Insurance
Vaid Counseling services is an "out of network provider" Currently VCS does not accept insurance and therapy is provided on a fee-for-service basis. However, we can provide a superbill for you to submit to your insurance company for reimbursement. Please inquire with your insurance carrier to determine your benefits for out-of-network mental health. Please ask your insurance carrier the following questions: Do I have mental health insurance benefits? What is my deductible and has it been met? How many sessions per year does my health insurance cover? What is the coverage amount per therapy session? Is approval required from my primary care physician? Sliding scale- We do have reduced rates which we reserve for clients who are in need of financial assistance. For further questions about insurance and rates please contact our office.
3
Payment
Payment is due before or at the time of the session. Cash, check and all major credit cards are accepted for payment. You can easily make payments through the secure client portal.
4
Cancellation Policy
There may be times you are unable to make it to your session. If you are unable to keep an appointment, please call, email or cancel online as soon as possible. When you do not contact us to cancel the appointment, we are unable to fill that time slot with another client who may be in need of counseling. Please make sure you cancel at least 24 hours prior to your session in order to avoid a full session charge for the missed appointment.
5
How do we get started or get more information?
If you would like more information or would like to speak with a staff member regarding our services, please click on the Inquiry tab atop the page. Once you have submitted your inquiry form, one of our staff will contact you. If you would like to tour our facility, please fill out the inquiry form under Contact Us page or call us at 833-786-8243.
6
Confidentiality & Privacy Policy
All client-therapist conversations are confidential and private. The law protects the confidentiality of all communication between client and therapist. Prior written consent is required before any type of information can be disclosed. However, disclosure of client- Suspected child abuse or dependant adult or elder abuse, for which I am required by law to report this to the appropriate authorities immediately. If a client is threatening serious bodily harm to another person/s, I must notify the police and inform the intended victim. If a client intends to harm himself or herself, I will make every effort to enlist their cooperation in ensuring their safety. If they do not cooperate, I will take further measures without their permission that are provided to me by law in order to ensure their safety.
7
Crisis/Emergency
If you are having a mental health emergency, please contact 911 or proceed to your nearest emergency room for immediate care.